Docs Licences and trials
Licences and trials
How a licence key is activated and checked, what counts towards your limits, and what happens when a licence ends.
Your licence key
You get a licence key when you start a trial, straight away on the page, or when you buy a plan. It looks like ohm_live_ followed by 32 letters and digits. In the app, a Salesforce administrator pastes it into Settings > Licence and chooses Activate licence. Storing the key takes permission to change credentials, which Org Health managers don’t have unless they’re also administrators. After that, the daily check runs by itself.
- Activation binds the key to your org. A key works in one production org, plus up to three test orgs (sandboxes, Developer Edition or scratch orgs) for trying upgrades.
- The app stores the key in Salesforce’s credential store, not in a record.
- When a trial becomes a paid plan, the key stays the same.
The daily check
Once a day the app sends our licence service four things:
- your org’s ID;
- whether it is a production or test org;
- the app’s version;
- how many client environments are active: full and Flow errors only.
It gets back a signed licence with your plan, limits and term, and checks the signature before using it. Settings > Licence shows the last check and exactly what was sent.
What counts
- Active client environments, counted separately for full monitoring and Flow errors only. A paused environment, or one whose setup isn’t finished, doesn’t count.
- There’s no limit on consultants or users.
- A test org can monitor up to 5 full and 5 Flow errors only environments, whatever the plan.
When something changes
| Situation | What happens |
|---|---|
| You reach your limit | You can’t add or resume environments of that kind. Everything already monitored carries on. |
| You go over it, for example after a plan change | Nothing pauses. Managers see a notice until it’s resolved. |
| A check can’t reach us | Nothing changes for 3 days, then managers see a notice. A licence stays good for 30 days after the last successful check, then 14 more days of grace. |
| A trial or term ends | Managers see a notice and get emails 7 days, 3 days and 1 day before checks pause. The grace period is 3 days for trials and 14 for paid plans. |
| Checks pause | Collection and Flow error email processing stop. A notice shows on every page. |
Always available, whatever the licence state: reading your stored data, removing clients (including removal by the client admin’s login), and Settings.
Sandboxes
A refreshed sandbox has a new org ID, so it asks to be activated again. In Settings > Licence, choose Check now if it’s offered, or have an administrator paste the licence key again. It uses one of your three test installs. If all three are used, ask us to release an old one.